Records Information Management Practices: A Study on a Faith Based University

Abstract

Records information management is regarded as one of the pillars of any organization because organization’s activities are based on access to information contained in records. This article evaluates the practice of effective records management at Valley View University in Ghana. The targeted population for the research was centered on employees who handle students’ academic records in Valley View University. The university has a total of thirty- two (32) personnel who deals with students records on a daily basis. A simple random technique was used to select a sample size of 25 records officers. Data was collected with a self-structured questionnaire. A total of 24 copies of the questionnaire were validly completed and returned making it 96% return rate. Percentage frequency tables and simple pie chart and bar graph were used to present the data from the field. The key findings of the study revealed that there is a positive level (64%) of effective students’ records information management practices in the university. The study also revealed that only 43.75 percentage of the records officers have professional qualifications and in-service training relating to information and records management. There were some challenges that hinder the records managers from an excellent achievement of records information management effectiveness. The paper concluded with some recommendations that will help the university management and the records officers deal with those challenges.